Pocketpills telehealth service connects you with licensed Canadian healthcare providers for online consultations, prescriptions, and follow-up care—all without visiting a clinic. You can describe your symptoms through a secure form, and a provider will review your case and respond, often within hours. If a prescription is needed, it's delivered straight to your door. It's care that's convenient, private, and built around your schedule.

Telehealth is simple. Create your profile, describe your symptoms, and a licensed Canadian provider will review everything. If they can help, they'll connect with you—either through secure messaging or a phone call—and provide a diagnosis or treatment plan. If medication is needed, we'll fill and ship it straight to your door.

Not usually. Most consultations happen asynchronously, which means you fill out a form when it's convenient for you, and a healthcare provider reviews it and responds—often within a few hours. For more complex concerns, they may request a phone call.

Yes. Many conditions—like UTIs, acne, allergies, and more—can be safely and effectively treated online. If your case is better suited to in-person care, we'll let you know and refer you to the right provider or specialist.

Yes. If your Pocketpills provider determines that lab work or a referral is needed, they'll guide you through the next steps. Everything starts with your online consultation.

You can always schedule a follow up telehealth appointment or reach out to our Care Team who is here to answer questions about your prescription, symptoms, or next steps. Whether it's a quick clarification or you're feeling unsure, we're here to help you feel confident about your care.

In many provinces, telehealth visits are covered under your provincial health plan. If a fee applies, we'll always let you know upfront.

Telehealth and telemedicine are closely related. Telemedicine refers specifically to remote clinical services like diagnosis and treatment by a licensed provider. Telehealth is a broader term that includes clinical services, follow-ups, education, and care coordination.

Just like any other medication at Pocketpills, prescriptions issued through telemedicine are filled by our licensed pharmacy team and shipped in secure, discreet packaging with real-time tracking.